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Replacement And Refund Policy

1.   If you find your product(s) in situations listed below, you can request replacement of specific product(s) within 7 days after delivery:
  • Breakage / Incomplete product package
  • Product with shelf life less than 1 month from delivery date
  • Quality issue
  • Short-shipment or wrong delivery
2.   You are required to provide proof for approval of any such request as below
  • provide valid proof of purchase from TeaCoffeeRoom.com; and
  • send photos of the concerned item(s) to us via email.
3.   We will arrange replacement of equivalent product within 7 days upon approval of any requested listed above, provided the product is available.
4.   If the specific item is out of stock, making our company unable to arrange a replacement within 1 month, we will refund the dollar amount of the specific product(s), net of any applicable discounts offered in the initial order.